Even as recently as six or seven years ago, most hiring for in-store, consumer-facing roles happened when companies placed ads in a local newspaper and candidates sent in resumes through the mail. That began to change as use of the Internet gained traction.
Today, as we celebrate the 25th anniversary of the World Wide Web and online platforms have matured — with nearly 200 million smartphones active in the US — the recruiting and hiring process continues to evolve, particularly for front-line employment.
The key question then becomes: how can all us work together to optimize the front-line employment value chain?
